Essential Functions / Responsibilities

• Contact (email, call or text) volunteers that are new and looking to volunteer for their first time 

• Perform the background check on new applicants 

• Contact (email, call or text) volunteers that have previously volunteered and recruit them to join us again 

• Remind scheduled volunteers of their schedules and confirm  

• Check other signup sources (e.g., signup genius) for new volunteers to schedule 

Education and/or Experience Required

• Not required.  Must pass pitch training on who is FAM (when made available to you) 

Skills & Abilities

• Self-motivated and determined 

• Organized, very detail-oriented, able to anticipate issues that may arise 

• Good customer service skills

Competencies

Customer Service

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Teamwork

Understands that FAM’s success is what matters.  If FAM is successful, we can support our clients’ needs.  Individual performance is important, but the team’s success is paramount.  Therefore, each person at FAM is expected to help others succeed. 

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. FAM’S’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

How to apply

Submit resume to JanetteS@LoveFAM.org. No phone calls, please. We appreciate your interest in our opportunity, however, only qualified candidates will be contacted for an interview.