Essential Functions / Responsibilities

• Represents and models FAM’s mission, vision, and values at all times.

• Understand and educate landlords and Property Managers on the different types of housing vouchers and other types of rental assistance.

• In partnership with the FAM Housing Team and Property Management, respond to complaints, incidents and identified issues from clients/tenants and Property Managers.

• Work with other community partners in cultivating and securing possible rental opportunities for FAM clients.

• Provide classes or coaching, to landlords and/or tenants on common issues such rights and responsibilities, Fair Housing, and financial management.

• Begin recruiting landlords and Property Managers who are willing to rent to FAM clients; clients may have a housing voucher, or some may be able to pay rent on their own.

• Strive for goal of recruiting 5 new landlords and Property Managers per month in O.C., especially in the southern county area.

• Make approximately 35-50 recruitment phone calls and in-person meetings per month.

Education and/or Experience Required

• Bachelor’s degree or equivalent education, work experience, and/or relevant training.

• Bilingual in Spanish preferred

• Case management experience including working with unhoused individuals and families and persons in crisis preferred

Skills & Abilities

• Self-motivated and determined

• Assertive personality comfortable with working with the public as well as FAM employees and volunteers.

• Organized, detail-oriented, and able to anticipate issues that may arise.

• Must be able to work with diverse populations.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Be willing to gain a clear understanding and commitment to of all of FAM’s programs and partnerships, especially Housing First.

• Ability to manage multiple concurrent tasks in a fast-paced environment.

• Able to communicate clearly and professionally via phone, voicemail, text, and e-mail..

Competencies

Customer Service

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Teamwork

Understands that FAM’s success is what matters.  If FAM is successful, we can support our clients’ needs.  Individual performance is important, but the team’s success is paramount.  Therefore, each person at FAM is expected to help others succeed. 

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. FAM’S’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

How to apply

Please email a cover letter describing why you are a good fit for this position, along with your resume, to Paula Neal Reza at paulanr@lovefam.org with “Landlord Engagement Specialist” in the subject line. We appreciate your interest in our opportunity; however, only qualified candidates will be contacted for an interview. FAM is an equal opportunity employer.