Join Our Team

Are you passionate about making a genuine impact in the lives of at-risk individuals in your community every day you go to work? At Family Assistance Ministries (FAM) that’s what you’ll be doing. Come join our upbeat and collaborative team! 

About Family Assistance Ministries (FAM): FAM is an interfaith non-profit organization whose mission is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid; helping clients bridge the gap from dependency to self-sufficiency. 

Reports to: Housing Sustainability Manager 

Position Summary: The Intake Coordinator plays a pivotal role in supporting the front desk, answering incoming phone calls, and assisting new individual clients with completing intake forms and completing pre-assessment to determine client needs. 

Essential Functions and Responsibilities 

• Handle the intake process for individuals seeking assistance e.g., answering live phone calls at the front desk, walk-ins, returning calls on the 101-referral line, and responding to email inquiries. 

• Conduct intake interviews with individuals seeking assistance, gathering information about their needs, listening to their circumstances, and determining eligibility for services. 

• Assist clients to ensure they receive the support and services they need, including signing up for services, accessing food, meeting with a Housing Case Manager, etc. 

• Support the front desk volunteers, ensuring the intake process is completed accurately and on a timely basis. 

• Provide information about available resources such as CalAIM and other services and programs within the agency. 

• Refer individuals to partners or other agencies for additional resources as necessary. 

• Check assigned Cal Optima list daily, follow up with those clients, and ensuring notes are inputted appropriately. 

• Coordinating and handling the emergency food assistance program list. 

• Maintain accurate and confidential records, including intake forms, assessments, and any progress notes in our internal database. 

• Collaborate closely with the intake team, Housing Sustainability Manager, and the Programs Team to ensure excellent client service deliverables. 

• Participate in staff meetings, training sessions, and collaborate with cross-functional teams as needed. 

• Other duties may be assigned as needed. 

Skills and Abilities 

• Ability to exercise sound judgment with minimal direction/guidance. 

• Excellent direct client service skills with ability to work with a diverse clientele, staff, volunteers, and community partners. 

• Strong affinity towards customer service and handling high-volume phone calls. 

• Ability to work in a highly dynamic environment is strongly preferred with frequent interruptions and deadlines.

Education and/or Experience 

• Bachelor’s degree in social work, human services field, or related field highly desirable or equivalent experience. 

• Minimum 1-3 years of direct service, intake process, or case management experience. 

• Proficient in Microsoft (Word, Excel, PowerPoint). 

• Experience working with at-risk, unhoused individuals, families, and persons in crisis is highly desirable. 

• Knowledge with Housing First Principles and Trauma-informed Care are highly desirable. 

The above statements are intended to describe the general nature and level of work performed, rather than to be an exhaustive list of all duties, responsibilities, and skills required for the position. The position duties may be changed at any time at management’s discretion. This position description is not intended to create contractual obligations of any kind. 

EEO Statement: FAM is committed to providing equal opportunity employment. We encourage applications from candidates of all backgrounds regardless of race, gender, religion, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. 

Conflict of Interest Policy: Former FAM clients' last date of receiving services must meet the minimum of twelve (12) months lapse of time, to be eligible for employment consideration. 

Work Schedule: Monday – Friday / 8:30 am – 5 pm 

Job Types: Full-time. Non-Exempt. 

Pay Range: $21 - $-$24 / Hourlyper hour 

Benefits: Available to full-time employees. 

• Dental insurance 

• Health insurance 

• Paid time off 

• Vision insurance 

• 401K 

Language: English. Spanish speaking is highly desirable. 

Work Location: On-site, 5 days a week 

To Apply

Submit resume and optional cover letter. No phone calls, please. We appreciate your interest in our opportunity; however, only qualified candidates will be contacted for an interview.