Essential Functions / Responsibilities

• Implement “Housing First” strategies in all phases of client interaction;

• Provide intake, annual assessments, and coordinate service planning for PSH clients;

• Maintain caseload of 10 PSH clients on an ongoing basis;

• Refer clients to a variety of community resources and public benefits as needed; follow up with clients and agencies as appropriate to document the use and/or success of referral;

• Offer/coordinate quality life skills training with PSH residents, as needed, to help develop and reinforce awareness of safe, healthy living and best housekeeping practices;

• Assist PSH clients to create their Housing Stabilization plan which documents their updated life goals. Assist them in determining the steps needed to achieve their life goals;

• Provide crisis intervention and/or client advocacy as needed.

• Maintain a caseload of 10 unhoused clients on an ongoing basis;

• Assist these clients in determining their housing goals and the steps needed to achieve those goals;

• Provide unhoused clients with appropriate websites, referrals to landlords, and all other tools, including from internal resources they can utilize in their housing search;

• Accompany clients to look at appropriate housing opportunities on an as needed basis;

• Maintain case management files and required documentation, in Apricot, CalOptima Connect, as well as HMIS along with paper files, for all assigned clients, within the agency benchmark of 72 hours after meeting with the client.

Education and/or Experience Required

• Bachelor’s degree or equivalent education, work experience, and/or relevant training.

• Bilingual in English/Spanish preferred.

• Case management experience including working with unhoused individuals, families and/or persons with history of trauma preferred.

Skills & Abilities

• Works well with diverse client populations and treats people with dignity, respect, compassion and integrity at all times.

• Must be organized, detail-oriented, and able to work efficiently in a fast-paced environment.

• Communicates clearly and professionally via phone, voicemail, and e-mail systems with clients, volunteers, vendors, and employees.

• Ability to manage and demonstrate flexibility in determining priorities and workflow.

• Must be proficient in Microsoft Office (Outlook, Word, and Excel.)  Familiarity with client database software including HMIS, CalOptima Connect and Apricot preferred.

• Strong organization, problem solving and analytical skills.

• Ability to work well under stress, with interruptions and deadlines.

• Ability to manage multiple concurrent projects and follow complex instructions.

• Ability to process verbal information and input this information into databases.

   

Competencies

Customer Service

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Teamwork

Understands that FAM’s success is what matters.  If FAM is successful, we can support our clients’ needs.  Individual performance is important, but the team’s success is paramount.  Therefore, each person at FAM is expected to help others succeed. 

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. FAM’S’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

How to apply

Please email a cover letter describing why you are a good fit for this position, along with your resume, to Lina Soto-Thomas at LinaS@LoveFAM.org with “PSH & Housing Navigation Case Manager” in the subject line. We appreciate your interest in our opportunity; however, only qualified candidates will be contacted for an interview. FAM is an equal opportunity employer.