Essential Functions / Responsibilities

• Plan, run and improve community events where you will represent FAM, provide a pitch for “clients” as well as “community” members.  Encourage community members to engage as “friends”, volunteers and / or potential donors. 

• Plan, run and improve fundraising and sponsored events to ensure we meet and exceed the annual targets set for satisfaction and fund raising.  Improve our ability year over year to recruit participants, as well as new “friends”, volunteers and / or potential donors. 

• Work with other areas including marketing, communications, finance, and case management to ensure events are tailored to the needs of our donors or our clients and are publicized. 

• Build and maintain relationships with ~10 organizations (churches, schools, etc.) and maintain information including the organization structure, contact details and frequent communication to ensure mutual participation in events and drives.  Improve joint events and plan and run resource drives with partners.

Education and/or Experience Required

• 2-3 years of FAM or event related experience.  Must pass pitch training on “who is FAM” for clients and “who is FAM” for volunteer or donor prospects when made available to you

Skills & Abilities

• Self-motivated and determined

• Assertive, driven personality comfortable with working with the public as well as FAM employees

• Organized, very detail-oriented, able to anticipate issues that may arise

• Exceptional customer service skills.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Ensure good planning takes place over last minute crisis management

• Ability to conduct a blameless post-mortem and build plans for the future.

• Comfortable making cold calls asking for donations, FAM support, volunteers and drives.

Competencies

Work with clients, partners, the public, our employees, and the board must be able to prioritize, listen, communicate clearly, understand and manage expectations, deliver on time, raise issues proactively and deliver WOW moments.

Customer Service

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Teamwork

Understands that FAM’s success is what matters.  If FAM is successful, we can support our clients’ needs.  Individual performance is important, but the team’s success is paramount.  Therefore, each person at FAM is expected to help others succeed. 

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. FAM’S’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

How to apply

Please email a cover letter describing why you are a good fit for this position, along with your resume, to Taylor Payne at taylorp@lovefam.org with “Community Engagement & Event Coordinator” in the subject line. We appreciate your interest in our opportunity; however, only qualified candidates will be contacted for an interview. FAM is an equal opportunity employer.