Essential Functions / Responsibilities

• Provide housing navigation and supportive services to the families referred for these services through FSC;

• Primary contact for Welcome Home O.C. (WHOC).

• Provide navigation and Supportive Services for up to 10 Clients.

• Assist WHOC and FSC clients with referrals to needed community resources. As appropriate, assist the clients to apply for benefits, including Cal Fresh, General Relief, CalAIM, and state and federal disability.

• Provide Housing Support and Tenancy services to clients once they are in housing;

• Coach clients regarding how to resolve any housing issues, e.g.-learning to interact with other property residents and Property Management personnel;

• Maintain records and case notes in the Apricot, CalOptima Connect, and HMIS databases.

• Complete client files in accordance with agency policies and benchmarks.

• Maintain awareness of various community-based resources.

• Meet regularly with the Housing Services Manager to review progress towards meeting goals.

• Ensure that connection and benefits is obtained through regular communication with clients and involved agencies.

• Demonstrate positive relationships with team, clients, partners and community members.

• Carry a caseload averaging 15-20 clients.

Education and/or Experience Required

• Bachelor’s degree or equivalent education, work experience, and/or relevant training.

• Bilingual in Spanish preferred

• Case management experience including working with unhoused individuals and families and persons in crisis preferred

Skills & Abilities

• Represents and models FAM’s mission, vision, and values at all times.

• Self-motivated and determined

• Assertive personality, comfortable with working with the public as well as FAM employees and volunteers.

• Organized, detail-oriented, and able to anticipate issues that may arise.

• Must be able to work with diverse populations.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Be willing to gain a clear understanding and commitment to of all of FAM’s programs and partnerships, especially Housing First.

• Ability to manage multiple concurrent tasks in a fast-paced environment.

• Able to communicate clearly and professionally via phone, voicemail, text, and e-mail.

Competencies

Customer Service

Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Interpersonal Skills

Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.

Oral Communication

Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.

Teamwork

Understands that FAM’s success is what matters.  If FAM is successful, we can support our clients’ needs.  Individual performance is important, but the team’s success is paramount.  Therefore, each person at FAM is expected to help others succeed. 

Professionalism

Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.

The above statements describe the general nature and level of the work being performed for this position and are not an exhaustive list of all duties and responsibilities. FAM’S’s management team reserves the right to amend and change responsibilities to meet business and organizational needs.

How to apply

Please email a cover letter describing why you are a good fit for this position, along with your resume, to Paula Neal Reza at paulanr@lovefam.org with “Housing Support and Tenancy Case Manager” in the subject line. We appreciate your interest in our opportunity; however, only qualified candidates will be contacted for an interview. FAM is an equal opportunity employer.