Join Our Team

Are you passionate about making a genuine impact in the lives of at-risk individuals in your community every day you go to work? At Family Assistance Ministries (FAM) that’s what you’ll be doing. Come join our upbeat and collaborative team! 

About Family Assistance Ministries (FAM):  FAM is an interfaith non-profit organization whose mission is to assist those in need in Orange County with resources for food, shelter, and personalized supportive counsel and aid; helping clients bridge the gap from dependency to self-sufficiency. 

Position Summary: The Case Manager provides one-on-one comprehensive case management to support at-risk, unhoused individuals, families, and persons in crisis from dependency to self-sufficiency. 

Essential Functions & Responsibilities

• Ensure comprehensive case management is provided including intake assessments, evaluating client’s needs, developing housing sustainability plans, and monitoring progress. 

• Maintain a caseload size that is determined based on the program’s needs. 

• Assist and refer clients to community resources, following up with weekly goals and completion of action steps. 

• Provide mobile advocacy case management as needed. 

• Link clients to resources such as Cal Fresh, General Relief, Cal Aim, State and Federal disability programs.  

• On an as needed basis, coordinate and meet with clients off-site to complete case management forms and build rapport with clients. 

• Perform crisis intervention, trauma-informed care, and motivational techniques to coach clients with any issues that are adversely affecting their lives through comprehensive case management best practices.  

• Collect required documentation for client aid requests and assemble client aid packets for review and approval. 

• Protect and maintain confidential case files for clients. 

• Collect and input data into FAM’s database, HMIS, and Cal Optima Connect within 72 business hours. 

• Collaborate with the Case Management Team by attending weekly meetings for case conferencing, discuss team and agency updates, and create new strategies to meet program needs. 

• Collaborate with clients to set achievable goals, such as accessing housing, medical care, mental health services, employment, and other necessary resources. 

• Maintain accurate and up to date case notes, progress reports, and documentation of services provided.  

• Provide crisis intervention and support to clients facing immediate challenges.  

• Meet with Housing Sustainability Manager on a weekly basis to strategize and review client cases to ensure best practices are utilized and implemented in alignment with the team and organizational goals and initiatives. 

• Report all suspected child, elder, dependent adult abuse to the appropriate agency as mandated by law. 

• Participate in regular team meetings and training sessions, as needed.  

• Other duties may be assigned.   

Education and/or Experience Required

• Bachelor’s degree is highly desirable or equivalent combination of training and experience. 

• Experience working with at-risk, unhoused individuals, families, and persons in crisis is highly desirable. 

• Experience with Housing First Principles and Trauma-informed Care are highly desirable 

• Proficient in Microsoft (Word, Excel, PowerPoint). 

• Experience in case management software highly desired.  

• Knowledge of homelessness-related issues, local resources, and social service systems.  

• Current valid CA driver's license and insurance.  

Skills & Abilities

• Ability to work with clients, collaborate effectively with the team, cross-functional teams, and with partner agencies. 

• Ability to exercise sound judgment with minimal direction/guidance. 

• Ability to prioritize tasks and exercise exceptional time management skills to meet program goals. 

• Demonstrate exceptional communication and customer service skills. 

• Ability to work in a highly dynamic environment is strongly preferred with interruptions and deadlines is strongly preferred. 

• Ability to drive to off-site locations for appointments, as needed. 

• Empathy, patience, and cultural competence when working with diverse populations.  

• Ability to maintain confidentiality and adherence to ethical standards in all interactions.  

Working Conditions 

• This role may require up to 40% driving and local travel within Orange County to reach clients in different locations.  

• Physical demands may include walking, standing, and lifting during community activities.  

• May require at times to support community activities, events, and involve lifting up to 25 pounds.  

The above statements are intended to describe the general nature and level of work performed, rather than to be an exhaustive list of all duties, responsibilities, and skills required for the position. The position duties may be changed at any time at management’s discretion. This position description is not intended to create contractual obligations of any kind. 

EEO Statement: FAM is committed to providing equal opportunity employment. We encourage applications from candidates of all backgrounds regardless of race, gender, religion, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. 

Conflict of Interest Policy: Former FAM clients are not eligible to be considered for employment if their last service date is less than twelve (12) months. 

Work Schedule: 8:30 – 5 pm / Monday – Friday 

Job Types: Full-time 

Pay Range: $24 - $27 per hour. 

Benefits: Available to full-time employees. 

• Dental insurance 

• Health insurance 

• Paid time off 

• Vision Insurance 

• 401K 

Language: English. Bilingual in Spanish (preferred). 

Work Location: On-site, multiple locations with main location in Mission Viejo, CA.  

TO APPLY: Please submit a resume and optional cover letter. No phone calls, please. We appreciate your interest in our opportunity; however, only qualified candidates will be contacted for an interview. 

How to apply

Submit resume to JanetteS@LoveFAM.org. No phone calls, please. We appreciate your interest in our opportunity, however, only qualified candidates will be contacted for an interview.